Privacy policy.
Families share sensitive things with us. Here is exactly what happens to the information you provide through this website.
Effective August 2026.
What we collect
When you submit a form on this site, we collect the information you choose to provide — typically your name, email address, phone number, and a description of your situation. If you request a free guide, we collect your email address so we can send it to you. Our website may also collect basic technical information such as pages visited and general location, used only to understand how the site is performing.
How we use it
We use your information to respond to your inquiry, schedule a discovery call, deliver a resource you requested, and follow up about our services. We do not sell, rent, or trade your information to anyone.
Who we share it with
We share information only with the service providers that help us operate — for example, our website host and email delivery provider — and only to the extent needed to provide those services. We may disclose information if required by law.
Health information
River City Care Navigators is not a healthcare provider and does not maintain medical records. Please do not send detailed medical information through the website form. Once we begin working together, any health information you share with us is handled confidentially and is discussed only with the people you authorize.
Email preferences
If you receive email from us, you can unsubscribe at any time using the link in any message, or by emailing info@rivercitycarenavigators.org. We will honor the request promptly.
Data retention and security
We keep inquiry and client information for as long as needed to provide our services and meet recordkeeping obligations, then delete it. We use reasonable safeguards to protect the information we hold, though no method of transmission over the internet is completely secure.
Children
This website is intended for adults. We do not knowingly collect information from children under 13.
Your choices
You may ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email info@rivercitycarenavigators.org and we will respond.
Changes to this policy
If we update this policy, we will post the revised version here with a new effective date.
Questions about this policy? Email info@rivercitycarenavigators.org or get in touch.