Terms of service.

1. About River City Care Navigators

River City Care Navigators, LLC is an independent healthcare navigation and advocacy company serving individuals and families.

We provide guidance, education, coordination, and support to help clients navigate complex healthcare systems.

We are not a medical practice, hospital, nursing facility, law firm, insurance company, financial advisor, or government agency.

2. No Medical Advice

Information provided on this website—including articles, blog posts, downloadable resources, emails, consultations, or other communications—is provided for educational and informational purposes only.

Nothing on this website should be interpreted as:

• medical advice
• medical diagnosis
• treatment recommendations
• nursing advice
• physician services
• emergency medical guidance

Always consult your physician or another licensed healthcare professional regarding medical concerns.

If you believe you are experiencing a medical emergency, call 911 immediately.

3. No Legal or Financial Advice

RCCN does not provide legal advice, estate planning, financial planning, tax advice, investment advice, insurance coverage determinations, or Medicaid eligibility determinations.

Any discussions involving these topics are educational only.

Clients should consult qualified attorneys, financial professionals, accountants, or insurance specialists regarding these matters.

4. No Provider-Patient Relationship

Using this website does not establish:

• a healthcare provider-patient relationship;
• an attorney-client relationship;
• a fiduciary relationship; or
• any professional relationship until a separate written Client Services Agreement has been signed by both parties.

Submitting a contact form, sending an email, scheduling a consultation, or downloading materials does not create a client relationship.

5. Scope of RCCN Services

RCCN assists individuals and families by helping them better understand and navigate healthcare systems.

Services may include:

• healthcare navigation
• care coordination
• hospital discharge planning support
• long-term care guidance
• healthcare education
• appointment preparation
• family meetings
• advocacy support
• resource identification
• communication assistance among providers and families

RCCN does not make medical decisions for clients and cannot guarantee healthcare outcomes.

Healthcare decisions remain the responsibility of the client and their licensed medical providers.

You warrant and represent that all information, medical history summaries, or personal details you submit through our website or consultation forms are accurate, complete, and truthful to the best of your knowledge.

6. No Guarantees

Every healthcare situation is unique.

While RCCN strives to provide knowledgeable guidance and personalized support, we cannot guarantee:

• admission to a particular healthcare facility;
• insurance approval or payment;
• Medicaid eligibility;
• physician availability;
• healthcare outcomes;
• clinical results;
• government agency decisions;
• legal outcomes; or
• any specific result.

7. Website Information

We work to keep website content accurate and current.

However, healthcare laws, regulations, Medicare policies, Medicaid rules, and healthcare practices frequently change.

We make no guarantee that information contained on this website is complete, current, or applicable to your specific circumstances.

8. Third-Party Resources

Our website may contain links to third-party websites, healthcare organizations, community resources, or government agencies.

These links are provided solely for convenience.

RCCN does not control, endorse, or guarantee the accuracy, availability, or practices of third-party websites.

Your use of third-party resources is entirely at your own risk.

9. Intellectual Property

All website content—including text, graphics, logos, branding, educational materials, downloadable resources, photographs, and design—is the property of River City Care Navigators, LLC unless otherwise noted.

Content may not be copied, reproduced, distributed, sold, modified, or used commercially without prior written permission.

You may print or download materials for your own personal, non-commercial use.

10. Acceptable Website Use

You agree not to:

• violate any applicable law;
• attempt unauthorized access to our website or systems;
• interfere with website operation;
• introduce malware or harmful software;
• use automated scraping or data harvesting tools;
• impersonate another individual;
• submit false information; or
• use the website for unlawful or fraudulent purposes.

We reserve the right to restrict or terminate access for violations of these Terms.

You may link to the website's homepage, provided you do so in a way that is fair and lawful and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent.

11. Electronic Communications

By contacting RCCN through our website, email, or online scheduling system, you consent to receive communications electronically.

By providing your phone number and submitting an inquiry, you expressly consent to receive administrative communications, appointment reminders, and follow-up messages from RCCN via phone call, email, or SMS text message. Standard message and data rates may apply. You may opt out of text messaging at any time by replying 'STOP'.

Standard message and data rates from your wireless provider may apply.

Email and website communications should never be used for medical emergencies.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

While we take reasonable administrative and technical security measures to protect information submitted through our website, standard internet email and online contact forms are not encrypted and may not be entirely secure. You should not submit highly sensitive health data, Social Security numbers, or detailed clinical records through unencrypted website forms.

Please review our Privacy Policy to understand how we collect, use, and safeguard your information.

Read our privacy policy.

13. Limitation of Liability

To the fullest extent permitted under Virginia law, River City Care Navigators, LLC and its owner, employees, contractors, affiliates, and representatives shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

• use of this website;
• reliance on website content;
• use of third-party resources;
• delays in obtaining healthcare services;
• decisions made by healthcare providers, insurers, government agencies, or other third parties; or
• interruptions or errors in website availability.

RCCN's identification of third-party resources does not constitute an endorsement, warranty, or guarantee of the quality of care provided by those third parties.

Our total liability for any claim arising from your use of the website shall not exceed the amount you paid, if any, for the specific website-related service giving rise to the claim.

Nothing in these Terms limits liability where prohibited by applicable law.

14. Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data.

TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL OWING TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

This section does not affect any warranties that cannot be excluded or limited under applicable law.

15. Indemnification

You agree to defend, indemnify, and hold harmless River City Care Navigators, LLC from claims, damages, liabilities, expenses, and attorneys' fees arising from:

• your misuse of the website;
• your violation of these Terms;
• your violation of applicable law; or
• your infringement of another person's rights.

16. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia without regard to conflict-of-law principles.

Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located within the Commonwealth of Virginia, and you consent to the jurisdiction of those courts.

17. Changes to These Terms

RCCN may modify these Terms at any time.

If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Updated Terms become effective upon posting to this website.

These Terms, together with our Privacy Policy and any executed Client Services Agreement, constitute the entire agreement between you and RCCN regarding your use of the website.

Continued use of the website constitutes acceptance of any revised Terms.